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Ordering FAQ

1. Ordering Online: Is your website secure?

Shopping with your credit card with Great Outdoor Provision Co. is guaranteed to be safe and secure.

We take extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet.

This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet.

To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order.

We are dedicated to providing you with a secure, worry-free shopping experience.

2. Is my information secure and private?

Yes! Your personal data will not be used in any way other than providing you with the best shopping experience. We do not share your information with others. It will be used to support your experience throughout this website, to manage access to your account, and for other purposes. In completing the checkout process on our website, your information will be used to provide you with order updates and additional communication from Great Outdoor Provision Co.

3. What are my payment options?

We accept Visa, Mastercard, American Express, Discover and PayPal as forms of payment. It is our policy to not charge your card until we confirm that your order has shipped. We do, however, obtain an authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization only and usually will go away after 24-48 hours.

4. Re-authorizations after the initial order

We also obtain authorizations for the outstanding balance of your order if a) your order partially ships or b) the existing authorization is about to expire. Should the re-authorization not be successful, we will contact you for new payment information. If we are not able to obtain a valid authorization, we reserve the right to either cancel your order or charge your card for the outstanding balance of your order. If, after we charge your card as a result of not being able to re-authorize, you wish to cancel your order, please contact us and we will refund your card provided that your order has not yet shipped.

5. Confirmation and Online Order Status

After placing an order you will get a confirmation email within 10 minutes. If you place an order with us and don’t get an confirmation email check your “junk” mail folder – it will probably be in there; otherwise, shoot us an email and we’ll get you set up.

When you place an order with us, you will receive a link that will allow you to track that order. Once your order ships you will receive another email with tracking information (if available).

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